You know the person.
We build around that.
The trust holds the money, but you are the one who knows how the morning actually goes — the transfer, the chair, the driveway, the appointment across town. That is the information the vehicle has to be built around, and we come to you for it first.
What the process looks like from your side
- We will ask a lot of questions, and some will feel smallGarage height, how the chair loads, who is usually driving, whether anyone lifts. The small questions are the ones that go wrong later, so we ask them at the start rather than at delivery.
- It is usually a short list of peopleMost of the time the conversation is with the parent or caregiver and the trust officer, and that is enough to get it right. Where a case worker or therapist has a view on seating or transfer we want to hear it, and the wheelchair user is welcome in the conversation from the start.
- You will not be negotiating anythingThe financial arrangement is between MSS and the trust. Your part is the vehicle: making sure it is the right one, and saying so if it is not.
- The vehicle arrives at the houseBuilt, inspected and delivered to the driveway on a 60-day temporary tag. We walk through the ramp, the tie-downs and the securement with whoever will be using it — properly, not in five minutes at the curb. The registration paperwork goes out after delivery and reaches you before the temp tag runs out.
- When something breaks, you call one numberCall us first — not the conversion shop, not the trust. If it is a factory fault still under the manufacturer's warranty we will point you to the right dealer; for everything else we will help you sort it out, with at-home service across much of the country while the vehicle is under warranty.
Five years is a lot of mornings.
Whatever vehicle is chosen becomes part of every day — the school run, the appointment across town, the visit to family. The small details decide whether each of those trips is easy or a struggle: an extra two inches of headroom, a ramp that sits right on your driveway, a seating position where the rider can see out and be part of the conversation.
Those details are easiest to get right at the start. That is why we take the time to ask the right questions — with you and the trust officer — before a vehicle is chosen, so the one you live with for the next five years is the one that fits.
Talk to us before anyone talks about money
We are glad to work through what the right vehicle looks like before the trust is asked to decide anything.